Award Categories

Judging Criteria:

Please provide examples (Procedures, Reports, Testimonials etc.) of your Customer Service achievements in the following areas:

• Responsiveness: How quickly and effectively does the business respond to customer enquiries and issues?

• Customer Feedback: Quality and quantity of positive customer reviews, testimonials, and feedback.

• Consistency: Consistent delivery of high-quality service across all interactions and platforms.

• Resolution Management: Effectiveness in resolving complaints or issues and turning negative experiences into positive ones.

Judging Criteria:

Please provide examples (Procedures, Reports, Testimonials etc.) of your achievements in Inclusivity and Community Engagement in the following areas:

• Inclusivity: Efforts to reach underserved or diverse communities.

• Collaboration: Partnerships with local organisations, schools, or charities.

• Outreach and Accessibility: How well the business ensures that its activities are accessible.

This award is specifically for owner-operators (including individual franchisees) who retain primary responsibility for running and developing their business. Applicants may use limited administrative or freelance support, but should not have a substantial management or head-office team supporting the day-to-day operation of the business, as well as delivering services.

Judging Criteria:

Please provide examples (Procedures, Reports, Testimonials etc.) demonstrating how you have built, managed and developed an outstanding children’s activity business as an owner-operator, either independently or with minimal administrative support, in the following areas:

• Business Achievement: Including growth, sustainability, reputation or other significant achievements.
  
  
• Customer Experience: Consistent delivery of an excellent experience for children, parents and customers.
  
  
• Innovation and Resourcefulness: Creative thinking, problem-solving and making effective use of limited time, resources and support.
  
  
• Community and Impact: Positive impact on children, families and/or the wider community.
  
  
• Wearing Many Hats: Managing the different demands of the business, such as delivery, support, marketing, administration, and business development.
  
  
• Personal Drive and Vision: Determination, leadership, and clear vision for developing a successful and sustainable business.

Judging Criteria:

Please provide examples (Procedures, Reports, Testimonials etc.) of your achievements in innovation in the following areas:

• Creativity: Introduction of new and original activities or concepts in children’s activities.

• Technology Integration: Effective use of technology to enhance children’s learning and experiences.

• Problem-Solving: Innovation in addressing challenges faced by children or parents.

• Adaptability: Ability to evolve and introduce new ideas in response to changing needs or trends.

• Impact: Measurable improvement in engagement, learning outcomes, or satisfaction due to the innovation.

Judging Criteria:

Please provide examples (Procedures, Reports, Testimonials etc.) of your achievements in educating children in the following areas:

• Curriculum Quality: Alignment with educational standards and effectiveness in achieving learning outcomes.

• Skill Development: Focus on developing specific skills (e.g., critical thinking, creativity, teamwork).

• Qualified Staff: Expertise and qualifications of the educators or facilitators.

• Outcome Measurement: Methods used to assess and demonstrate the educational impact of the activities.

Judging Criteria:
Please provide examples (Procedures, Reports, Testimonials etc.) of your recent achievements and future goals in the following areas:

• Growth: Demonstrated growth in participants, scope, or recognition over the past year.

• Innovation: Introduction of fresh ideas and approaches in the early stages of development.

• Community Engagement: Early involvement in the community and efforts to build a reputation.

• Passion and Vision: Demonstrated passion for children’s development and a clear vision for the future.

• Sustainability: Plans and potential for future growth and long-term success.

This award is not available for self-nomination as the ICAP Icon will be selected by the judging panel based on the criteria below. However, please feel free to nominate others for this award.

Judging Criteria:

• Long-Term Impact: Lasting contributions to the field of children’s activity provision.

• Legacy: Establishment of practices, programs, or activities that have influenced children’s activity provision.

• Mentorship and Leadership: Role in mentoring others and leading the development of children’s activity provision.

• Recognition: Past awards, honors, or significant recognitions received.

• Ethical Standards: Consistent commitment to high ethical standards throughout their career.

TO NOMINATE AN ICAP ICON

Please fill in the award nomination form for “ICAP Icon”. Use the Nomination Details section to provide details explaining why you think the person should be nominated for the ICAP Icon award.